Frequently Asked Questions
Ordering
Can I request a physical sample before ordering?+
Yes. Every product page has a "Request a Sample" option — send us your details and we'll ship a physical swatch so you can check color, texture, and finish in person before committing to an order.
What's the typical lead time on an order?+
Lead times vary by material and quantity. In-stock items typically ship within 1–2 weeks; made-to-order or large-volume projects can take longer. We'll confirm an exact timeline once we know the scope of your project.
What's your return policy on unused materials?+
Unopened, unused stock items can be returned within 30 days of delivery. Custom or made-to-order materials are final sale. Reach out to our team and we'll walk you through the process for your specific order.
Is there a minimum order quantity?+
Most materials are sold by the unit, tile, or roll with no strict minimum, though large-format items like slabs may have supplier-driven minimums. If you're unsure, send us your project size and we'll confirm what's feasible.
Trade
Do you work directly with architects and interior designers?+
Yes — a large part of our business is trade-focused. If you're specifying materials for a client project, get in touch and we'll set up a dedicated point of contact for pricing, samples, and lead times.
Installation
Is professional installation required?+
It depends on the material. Some flooring and wall coverings are suited to experienced DIY installation, while others (like large-format stone or motorized blinds) should be installed by a professional. Each product page notes installation requirements.
Support
Do you offer warranties on your materials?+
Most of our flooring and exterior decking materials carry a manufacturer's warranty against structural defects. Warranty length varies by product line — details are listed on each product's specification sheet.